PRIVACY & COOKIES POLICY

Last updated: January 2026

This Privacy Policy describes how Charlotte Luxury Group SL, operating under the brand Ada de Angela, collects, uses and protects your personal data when you visit or make a purchase through our website (the “Website”).

Charlotte Luxury Group SL is committed to respecting your privacy and complying with applicable data protection laws, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

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Frequently asked questions
1. Data Controller

The data controller responsible for the processing of your personal data is:

Charlotte Luxury Group SL

VAT number: ESB98918832

Registered office:

Urbanización El Bosque, Calle Las Viñas 48

46370 Chiva, Valencia

Spain

For any questions related to this Privacy Policy or the processing of your personal data, you may contact us via the contact details provided on the Website.
2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification data (name, surname)
  • Contact information (email address, phone number, shipping and billing address)
  • Order and transaction details
  • Payment-related information (processed securely via third-party payment providers)
  • Account information (if applicable)
  • Communication data (messages sent via forms or email)
  • Technical data (IP address, browser type, device information)
  • Browsing behavior and interaction with the Website (via cookies)

We do not knowingly collect personal data from minors.
3. How We Use Your Personal Data

Your personal data is processed for the following purposes:

  • To process and fulfill your orders
  • To manufacture and deliver made-to-order products
  • To manage payments and prevent fraud
  • To communicate with you regarding your order or inquiries
  • To comply with legal and regulatory obligations
  • To improve our Website, services and user experience
  • To manage customer support and after-sales communication

Your data will only be used when legally permitted and for legitimate business purposes.
3. Production & Manufacturing Timeframes

3.1. Due to the artisanal and custom nature of our work, production timelines are estimated, not guaranteed.

3.2. Under standard conditions, manufacturing time is estimated between 4 and 12 weeks.

3.3. However, depending on:

  • Design complexity
  • Customization level
  • Material availability
  • Technical development
  • External factors beyond our control

production may extend up to 60 weeks.

3.4. By placing an order, the Client expressly accepts these estimated timelines and waives any claim related to delays within this framework.
4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (order processing and delivery)
  • Compliance with legal obligations
  • Legitimate interests (fraud prevention, business improvement)
  • Your explicit consent (marketing communications, cookies where applicable)
5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting and tax obligations.

Once no longer required, your data will be securely deleted or anonymized.
6. Data Sharing & Third Parties

Your personal data may be shared with trusted third parties strictly when necessary, including:

  • Payment service providers
  • Shipping and logistics partners
  • IT and hosting service providers
  • Legal, tax or regulatory authorities when required by law

All third parties are contractually obligated to protect your data and process it in compliance with applicable data protection laws.

We do not sell your personal data to third parties.
7. International Transfers

In certain cases, your personal data may be transferred outside the European Economic Area (EEA).

When this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, loss or misuse.

However, no data transmission over the internet can be guaranteed to be completely secure.
9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request rectification of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details provided on the Website.
10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be published on this page with an updated revision date.